FAQ
Frequently Asked Questions (FAQ)
Welcome to the Marloyn FAQ page. We’ve put together answers to the most common questions to help make your shopping experience as smooth as possible. If you need further assistance, feel free to contact us — we’re always happy to help.
1. How long will it take to receive my order?
Order processing usually takes 1–2 business days (Monday–Friday).
- Standard Shipping: 7–12 business days after processing
- Express Shipping: 5–7 business days after processing
Delivery times may vary due to weather conditions, courier delays, or peak seasons. Please refer to our Shipping Policy for full details.
2. Do you offer free shipping?
Yes. We offer free standard shipping on U.S. orders of $69.00 and above. Orders below $69.00 qualify for standard shipping at a flat rate.
See our Shipping Policy for full details.
3. Where is Marloyn located?
Marloyn is an online-only store based in the United States. We currently ship within the United States only.
4. What if I receive a damaged or incorrect item?
If your item arrives damaged, faulty, or incorrect, please contact us within 10 days of delivery. We will cover return shipping and offer a replacement or a full refund.
For more information, please review our Returns & Refunds Policy.
5. Can I cancel my order after placing it?
Yes. You may cancel your order at any time before it has been shipped. Once the order has been dispatched, it may be returned in accordance with our return policy.
6. What is your return policy?
You may return eligible items within 30 days of delivery, provided they are unused and in original packaging.
- Defective or incorrect items: Return shipping is free
- Change-of-mind returns: Customers are responsible for return shipping
Please see our Returns & Refunds Policy for full details.
7. When will I receive my refund?
Once your return is received and inspected, refunds are processed within 10 business days. Refunds are issued to the original payment method. Timing may vary depending on your bank or payment provider.
8. Do your products come with a warranty?
Yes. All purchases are covered by a 30-day warranty for manufacturing defects. Warranty claims are handled in accordance with our Returns & Refunds Policy.
9. How can I contact customer service?
Our customer support team is happy to assist you:
10. Do you ship internationally?
At this time, Marloyn ships within the United States only. International shipping is not currently available.
11. Do you have a physical store?
No. Marloyn is an online-only store, which allows us to offer competitive pricing and efficient service.
12. Can I place a bulk or business order?
Yes. If you are interested in placing a bulk or business (B2B) order, please contact our support team to discuss your needs.
13. Do you offer exchanges?
We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
14. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking details. You may also track your order through our Track Your Order page.
Contact
E-mail: info@marloyn.com
Address:
26 W Dry Creek Cir Ste 655
Littleton, CO 80120, United States
Customer Service Hours: Monday – Friday, 09:00 AM – 5:00 PM (GMT-8)
We respond to emails within 24–48 hours.